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Team activity

Agent replies and conversations handled over the last 12 weeks. Dates are UTC.

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This week by agent
Agent	Replies	Conversations handled	Closed

Unassigned conversation email notifications

Assigned conversations continue to notify only their assigned agent.

When no active agent is assigned, notify: Selected on-call agents All active agents

Agent accounts

Invite multiple agents, promote trusted agents to admins, and review account access and last login. Deactivating an agent removes access to this organization only; their memberships in other organizations stay active. Agents use one password across their organizations.

Agent	Role	Status	Last login	Access

Pending invitations

An invitation remains here until it is accepted or cancelled. Expired links can be renewed.

Email	Invited by	Status	Expires	Actions

Use this organization’s code. It already contains the correct tenant ID.

Show the SPA login and logout example

// After your SPA confirms login:
window.Msgtak.setAuthenticated(true, {
  name: user.name,
  email: user.email,
  externalId: user.id
});

// When your SPA logs out:
window.Msgtak.setAuthenticated(false);

Already know who is visiting?

Your site can fill window.MsgtakVisitor with company ID, name, email, person ID, and authenticated before this code runs. Leave unavailable values empty. The company ID is optional.